Shipping policy
JENKINS DAVID RAYQUAWN
Thank you for shopping with JENKINS DAVID RAYQUAWN. We specialize in premium daily luggage, travel suitcases, casual handbags and practical bag accessories. We dedicate ourselves to precise order fulfillment, rigorous pre-shipment quality checks and secure packaging, ensuring every luggage product is delivered accurately and in flawless condition within a reasonable shipping period.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our warehouse team verifies every order detail and inspects each luggage item for quality defects before packaging and dispatching shipments.
Processing schedules may be prolonged during peak shopping seasons, promotional campaigns and holiday rushes due to increased order volume. We will send official email alerts to all customers immediately if any notable shipping delays take place.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be automatically calculated based on package weight, size and delivery location, with all costs clearly displayed at checkout prior to payment.
Estimated delivery times: 15 business days
All delivery timeframes are non-binding estimates. Actual delivery progress may be affected by unforeseen factors including courier operational delays, customs clearance processing, adverse weather conditions, regional logistical limitations and public holidays.
3. Shipment Confirmation and Order Tracking
Once your order is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing complete tracking credentials for your parcel.
Tracking details typically become available within 24-48 hours after shipment due to standard logistics system data synchronization, allowing you to monitor real-time parcel transit status afterward.
4. Incorrect Address Disclaimer
Customers are required to double-check and confirm the accuracy and completeness of their full shipping address and recipient information during the checkout process.
JENKINS DAVID RAYQUAWN assumes no liability for misdelivered or returned parcels caused by inaccurate or incomplete address information provided by customers. Any parcel returned to our warehouse due to address errors will incur additional reshipping fees borne solely by the customer.
5. Lost or Damaged Packages
Lost Packages:
If your luggage parcel is confirmed lost during transit, please submit a support inquiry to our customer service team within 7 days of your scheduled expected delivery date.
Damaged Items:
If your luggage products arrive with structural damage, surface flaws or impaired packaging upon delivery, please contact our support team within 48 hours of receipt. You are required to provide clear photographic evidence of both damaged goods and original packaging for verification. Our team will review your case thoroughly and resolve the issue promptly.
6. Luggage Care and Usage Notice
All luggage and bag products come with professional care instructions for daily use, cleaning and storage. Proper maintenance can effectively protect product texture and extend the service life of your luggage items.
JENKINS DAVID RAYQUAWN is not responsible for product damage, deformation or accessory failure resulting from improper maintenance, overloading, rough handling, unauthorized modification or personal misuse of luggage products.
7. International Shipping and Customs Notice
International shipments may be subject to import duties, customs taxes and other clearance fees imposed by local customs authorities of the destination country. All such additional charges are the sole responsibility of the customer and are not included in product pricing or standard shipping fees.
8. Contact Information
If you have any questions regarding this Shipping Policy, please contact us:
Company Name: JENKINS DAVID RAYQUAWN
Phone number: +1 410-943-5821
Email: info@smartova.shop
Physical address: 14 Mary Johnson Blvd, Buffalo, NY 14204, United States